Privacy Policy

Mercer highly values your privacy and the security of your Personal Information. This Privacy Statement has been established to safeguard how Mercer collects, uses, and protects Personal Information. Personal Information refers to any data that Mercer uses to identify, contact, or locate a specific individual, and which is either in Mercer's possession or likely to be obtained. All Personal Information will be treated in accordance with this Privacy Notice. This includes any view contact protection that forms part of the information repository. Information that cannot be used to determine the boundaries of a specific group (information found in aggregate) is not considered Personal Information.

PURPOSE OF COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION
Mercer collects, uses, and discloses information about you (referred to as "you" in this Privacy Notice) in the ordinary course of business for the following purposes:

To communicate and maintain communications with you;
To assist you with service requests from Mercer, process your applications, evaluate the performance of requested services, provide and maintain services, and renew service agreements;
To respond to your requests for applications, accounts, and other services;
To make recommendations for future service features;
To allow our affiliates and subsidiaries to report on certain products or services they offer;
To process transactions through service providers;
To share information with relevant unions for the purpose of obtaining insurance coverage;
To ensure legal, security, and regulatory compliance;
To protect against fraud, suspicion, or other charges; And
To generate statistics for the analysis of our portal and business.

WHAT INFORMATION DO WE COLLECT?
Information you voluntarily provide
Mercer collects information you voluntarily provide when using this portal as a confidential user. This may include your name, address, email address, age, gender, personal identification numbers, employment details, and income information. It also includes any additional information you provide to government agencies, chambers of industry, homes, surveyors, insurers, hospitals, and other entities for the purpose of confirming your identity and hosting the information you submit. Additionally, we may obtain underwriting or claims-related information from Mercer's affiliates, insurers, other intermediaries, third-party providers, and other parties. This information may relate to your private pension plan savings, payment plan, investments, shopping habits, and consumer behavior.

All Personal Information you submit to us is used for the purposes outlined in the Portal or in this Privacy Notice.

WHO DO WE SHARE YOUR DATA WITH?
We will not disclose, share, sell, or otherwise use your Personal Information without your consent, except as described in this Privacy Notice:

Wordless information on applications or other forms, which may include your name, address, e-mail address, age, gender, personal identification numbers, employee, and income information;
Components that we obtain and/or provide to others (such as government agencies, chambers of industry, homes, surveyors, your insurer, and your hospital) to confirm your identity and to host the information you have submitted
Underwriting or claims purposes (such as previous insurance and claims history) for information received from Mercer's affiliates, insurers, other intermediaries, third-party providers, and other parties
Information about your savings in your private pension plan, your payment plan, and the funds you have invested
The amount you spend on shopping cards and other options, and their intended use
Information emanating from consumer consumption.

What Steps Do We Take to Protect Your Information?
We implement physical, electronic, and procedural security measures appropriate to the sensitivity, format, location, amount, distribution, and storage of the Personal Information we hold about you. These security measures include encryption of communication via SSL, encryption of information during storage, firewalls, access controls, separation of duties, and similar security protocols. However, due to the nature of the Internet and related technologies, we cannot guarantee the absolute security of Personal Information, and Mercer expressly disclaims such obligation.
Integrity, Responsibility, Openness, and Customer Access
Keeping your Personal Information up-to-date (e.g., email address, marital status, mobile phone number, contact address) is essential for effective communication. If any of your information changes, you can update it by contacting your Employer representative or the relevant authorities through the Reflex program contact information.
You have the right to access your Personal Information and request the correction of outdated, incomplete, or inaccurate Personal Information in our records. However, please note that Mercer does not provide online access for anyone, including its own customers (excluding authorized officials), to view or modify Personal Information in its database to ensure the security of your Personal Information.
If you have any questions about this Privacy Notice, wish to access your Personal Information, or want to make a complaint, you can contact the Privacy Manager at:
Mercer Danismanlik A.S.
Buyukdere Street, Maya Akar Center
No: 100-102 K: 22
Esentepe, 34394 Sisli, Istanbul
Email: pinar.colakoglu@mercer.com

Questions or Permission Revocation
You have the right to revoke your consent for the uses or disclosures of your Personal Information by writing to us at the address above (please note that revocation may limit or terminate certain Mercer product and service offerings). We will verify the identity of anyone making such a request to ensure that we do not provide such information to unauthorized individuals.
We will respond to your access requests within the legal time limits.

Changes to this Privacy Statement
This Privacy Statement is subject to change at any time. The last modification date of this Privacy Statement was October 2020. If we make changes to this Privacy Statement, we will update the modification date. Any changes will become effective upon posting the revised Privacy Statement on this website. We recommend that you regularly review this Privacy Statement to be aware of any updates.